Privacy Policy

and how the data is used and stored in compliance with the General Data Protection Regulations.

At Carel Press Ltd, we are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information, how we use it and how we keep it secure.

This policy may change so please check occasionally to see how it may affect you. By using our website, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices can either be sent by email to office@carelpress.co.uk or to our registered address: Carel Press Ltd, 4 Hewson Street, Carlisle, CA2 5AU.

Who are we?

We are a leading educational publisher and provide librarians, teachers and students with practical and unique resources that are great value. We specialise in issues, controversies, up-to-date statistics, English including Shakespeare and EAL, study and exam skills and citizenship and PSHEE. We are not part of a larger company.

How do we collect information from you?

We obtain information about you when you use our website and when you contact us about products and services.

What type of information do we collect from you?

The personal information we collect might include your name and address, email address and telephone number. If you make a purchase from us using your card that information is not held by us, it is collected by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding our use of secure transactions please contact us.

How is your information used?

We may use your personal information to:
• administer your account
• process any order that you have submitted to us so that we can provide the products and services that you have requested from us
• update you on our products, offers and services*
• process any order that you have submitted

*when updating you on our products, offers and services these are sent so ensure you have an optimised service so you can make informed choices to benefit your decisions on purchases.

You will have a choice whether to read or unsubscribe to the communication.

We are legally required to hold some types of information to fulfil our statutory obligations (such as accounting details). We will hold your personal information on our systems for as long as necessary, or as long as you continue to receive a service from Carel Press Ltd.

Who has access to your information?

We do not sell, rent or share your personal details to any third parties outside of our company (unless you have requested us to do so). Card purchases are held by our secure online payment facilities (see above).

Your choices

You have a choice whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, products, offers etc. then you contact us at office@carelpress.co.uk or unsubscribe from any mailing.

We will not contact you for marketing purposes unless your or your organisation has provided us with details to do so and either of you have indicated that you wish to be contacted.

How you can access and update your information

The accuracy of your information is very important to us. We try to make it easy for you to review and correct any information we hold about you so if you change your email address, or any other information we hold is inaccurate or out-of-date, please email us at: office@carelpress.co.uk or write to our registered address: Carel Press Ltd, 4 Hewson Street, Carlisle, CA2 5AU.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security in our systems. Where you have chosen a password that enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password on a public site.

Links to other websites

Our website may use links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy policy on the other website when you visit it. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of that third party site.

We review our Policy on a regular basis. The Policy was last updated May 2018.